Can I reserve an item and pay for it later?
Yes there is a facility to reserve items from the website. You will need to email or telephone us, pay a deposit and agree when you wish to pay the remainder of the monies due. On receipt of the final payment we will ship out your item.

If I am not happy with the item can I get a refund?
If you are not happy with your item please return the item to us making sure the invoice, C.O.A. and the item is suitably packaged and insured against any loss or damage. On receipt of the item providing the item is undamaged we will issue a full refund. If the item is damaged we will get it repaired send the invoice for damage to you and refund the balance.

If there is an autograph I want but it is not on your website would you be able to get it for me?
If you are looking for a particular autograph and it is not on the website it does not mean it is not in stock, also there are items being collected on a day to day basis by myself and our collectors.

How long does it take until I receive my item?
In most cases, your item will be despatched within 48 hours of the order being received

Are any of your autographs scanned or pre-printed?
No. Chaucer only deals in genuine autographs which have been signed in person by the celebrity/artist.

Does the autograph come with proof of authenticity?
All items sold by Chaucer come with a certificate of authenticity and a lifetime money back guarantee

Should I insure my autograph?
Depending on the size and value of your collection we recommend including your collection in your standard house and contents insurance. For rarer high value items we recommend extra insurance. The invoice you receive with anything purchased from Chaucer will be proof of the value required for insurance.

How should I display an item?
If you have bought something unframed, a good quality album is the best way to keep the item undamaged. Our professional framing service uses high quality acid-free mounts and standard glass. There are a few things to remember when hanging a piece - don't hang it in direct sunlight. Don't hang it near powerful spotlights or in high temperatures as this can fade the signature or affect the photograph. Wipe the frame with a soft duster and use either a damp cloth or glass polish for the frame.